Last Updated: 01 June, 2024

Thank you for choosing Brahmastra EdTech Pvt. Ltd. We are committed to providing a high-quality learning experience. This Refund Policy outlines the conditions under which refunds may be granted for purchases made through our online learning app (the "App").

1. General Refund Policy

1.1 Eligibility for Refunds
Refunds may be granted under the following conditions:

• The request for a refund is made within 7 days of the purchase date.
• The course content or service was not accessed or only partially accessed.
• There is a technical issue that prevents you from accessing the course or service, and we are unable to resolve it.

1.2 Non-Refundable Purchases
Refunds will not be provided for:

• Courses or services that have been fully accessed or completed.
• Subscription fees for the current billing period if you cancel after the subscription has renewed.
• Any digital products or downloadable content that have been accessed or downloaded.
• Payments made through third-party platforms, unless the platform's refund policy applies.

2. How to Request a Refund

2.1 Refund Request Process
To request a refund, please follow these steps:

• Contact our support team at [Support Email Address] with your order details, including the purchase date, course or service name, and reason for the refund request.
• Our support team will review your request and may ask for additional information to process the refund.

2.2 Refund Approval
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

3. Subscription Refunds

3.1 Subscription Cancellations
If you cancel a subscription, you will continue to have access to the subscribed content until the end of your current billing period. No refunds will be provided for the remaining days of the billing period.

3.2 Subscription Renewals
You can turn off automatic renewals in your account settings. If you forget to turn off the auto-renewal and the subscription renews, you must contact us within [X] days of the renewal date to request a refund for the renewed subscription period.

4. Exceptions

4.1 Special Circumstances
We understand that unforeseen circumstances may arise. In cases of serious issues such as medical emergencies or other extenuating circumstances, please contact our support team to discuss your situation. We reserve the right to make exceptions to this policy on a case-by-case basis.

5. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on the App. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at: support@brahmastraedtech.com